FAQs

Got a question? We might have an answer! Read our FAQs below.






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Booking A Space

I want to ask the Host some questions before I commit to taking the space. Can I do that? 

Of course! You can message the Host with a question at any time. They’ll have 24 hours to respond before your message expires.

Once the Host responds, you can chat about the space and make a booking if you decide it’s right for you.

How do I make a booking?

You can make a booking by clicking ‘Book Space’ either on the listing or in your booking dashboard if you’ve made an enquiry. To confirm the booking, you can put down a deposit or pay for your first month’s rent.. Find out more.

Why do I need to submit a photo of my ID? 

Your Host may ask you to verify your account before details are shared or before your booking starts. This helps to keep the platform safe and gives extra peace of mind to your Host. It only takes a few minutes and you only have to do it once.

Find out more about verifying your account. 

Can I cancel my booking? 

You can cancel an enquiry at any time before it becomes a confirmed booking.

If you have a confirmed booking, you can cancel up until the start date. You will get a full or partial refund depending on the reason and time of your cancellation. Learn more.

How will I pay for the space?

You’ll be charged for the space on a monthly basis, starting from the day before your booking starts. All payments are managed through our secure, cashless payment provider Stripe. You can find details about your past and upcoming payments in your dashboard

Find out more about keeping your payments safe. 

Are my things protected? 

Your things will be insured for up to £1000 whilst in storage with a Stashbee Host. The policy is designed by Guardhog and is underwritten by Hiscox. 

This policy doesn’t cover insurance for vehicles that are being stored or parked in a Stashbee space. Please make sure your vehicle is sufficiently insured before storing or parking it with Stashbee. 

If you have any questions, including information on how the policy works or how to make a claim, please call Guardhog on 0207 199 6610, email [email protected], or look at www.guardhog.com.

Are there any restricted items?

For legal and safety reasons, there are a few items which are totally banned from being stored with a Stashbee Host:

  • Any kind of weapon (including guns), explosives, munitions or fireworks
  • Anything flammable, including petrol, gas, oil, paint, white spirit or lighter fluid
  • Anything illegal, including any class of drug, drug paraphernalia, stolen property (including vehicles) or anything which you can get arrested for possessing
  • Any kind of food, drink or perishable good, including fruit, vegetables, meat, cheese
  • Anything which was (or is!) alive, including animals, plants, insects, fungus or bacteria
  • Anything which produces a strong smell, produces gas, leaks liquid, or is damp
  • Any container of liquid
  • Anything hazardous, toxic, polluted, contaminated or radioactive
  • Anything that creates noises
  • Anything which generates heat
  • Anything which may increase in size and/or burst
  • Anything damp, mouldy, rotten or moth-infested
  • Any cash or securities

How often can I access my things whilst they’re in storage? 

This will depend on the space you’ve chosen. You can find details about access arrangements within each listing. You can also send an enquiry to the Host and ask more detailed questions around access requirements.

Will I need to pay a deposit?

Most of our spaces require a security deposit that is set by the Host. You can find specific details within each listing.  

Find out more about putting down a deposit. 

Are there any extra charges?

No. You’ll only be charged for the monthly rental of the space. There will only be extra charges if you use additional services, such as transport and packaging.

Will I pay VAT on my booking?

You’ll only pay VAT if you’re storing with a VAT registered Host. This will be detailed in your payment invoices. 

I’m ready to end my booking. What do I need to do?

You need to give your Host at least 1 month’s notice to end your booking. You can do this from the menu in your booking dashboard.

Your booking will not end if you verbally serve notice to your Host, so make sure you follow the steps in your booking dashboard. 

The notice period can sometimes vary, depending on the space you’ve booked. Please check your booking for more details.

 

Hosting A Space

How much can I earn? 

This will depend on the type of space you have, where it’s located and how big it is. You can get a rough estimate of how different space types are priced on our Become a Host page. 

If you would like a specific quote, you can chat with our Host Onboarding team by calling 0800 112 3898.

Does Stashbee charge any fees? 

We charge a VAT inclusive service fee on all bookings. This is included in the monthly rental amount that a Guest would pay, and there are no additional fees. 

How does Stashbee price spaces?

We’ll price your space based on the amount you want to earn. The monthly rental amount is calculated to include your earnings, our service fee and VAT.

How will I get paid?

Your monthly earnings will be paid directly into your bank account, typically at the end of each monthly rental period. 

You can find a clear summary of your earnings and payout dates within your booking dashboard

What are my responsibilities as a Host?

Hosts need to make sure that their listings are accurate and up to date. If there are any significant changes to a space, you should let us know as soon as possible.

To increase the chance of you getting a booking, try to keep an eye on your emails, every time you receive an enquiry we will notify you by email. 

What is Instant Book?

Instant Book is a functionality that allows Hosts to take bookings without having to accept each of them individually. By enabling this, you’ll be agreeing to take any booking, provided that the Guest has paid for the space.

Find out more about enabling Instant Book.

How does Stashbee make being a Host safe?

We ask all Stashbee Guests to verify their account before they are able to see your address or move into your space. This helps us to give you peace of mind before you share your details and keeps the platform safe.

As the Host, you choose what bookings you would like to accept after you have interacted with the Guest. If you change your mind, you’ll be able to cancel before the booking starts. 

Through our Ts & Cs, Cancellations & Refunds policy, and Booking Agreements, we provide a legal framework for all bookings made on the platform. Find out more about the benefits of using Stashbee.

What’s the best way to manage key exchanges?

We always advise you to meet your Guest in person to exchange keys. If this isn’t possible, we recommend using KeyNest. All you need to do is book online, drop the keys off at one of their secure locations and share the collection code with your Guest. They’ll then be able to collect the keys at their convenience. 

Do I need to provide notice to terminate my booking? 

Yes. You’ll need to provide at least 2 months’ written notice to end an active booking. You can do this by contacting us

The booking can only end once Stashbee has been notified, so make sure you get in touch with us directly to serve notice. 

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Can’t find an answer?

Visit our help centre, or get in touch.

0800 112 3898

[email protected]

Stashbee Host Team