General

What is Stashbee?

Stashbee makes finding storage space easy, affordable and convenient for everyone, everywhere.

Our platform harnesses the power of the sharing economy to allow people and businesses to find and book spare space in garages, spare rooms, parking spaces self-storage facilities and warehouses. At the same time, we're providing a hassle-free way for people and businesses to make extra income from their idle space.

Why Stashbee?

Here’s what our customers have to say:

  • ‘Ingenious idea and fantastic service. Highly recommend using this if you need to store items large or small’
  • ‘Such a great way to make some extra money! The team at Stashbee were there to help throughout the whole process. Fantastic idea and would definitely recommend to friends!’
  • ‘Exceeded expectations, excellent communication and follow up, easy steps to join, clear and no hidden small print contract. Definitely recommend, very happy with choosing Stashbee’
  • ‘Stashbee are great. A brilliant idea for gaining some extra money from unused space. Really friendly and helpful and seem to attract the right people. I’m renting (some of) my loft to a girl who is travelling for 6 months. Perfect for both of us and much cheaper than other storage solutions’
  • ‘Great idea, great service. Found a place to store our stuff within minutes. Viewed the apartment and moved everything over within a few days. Thumbs up!’

Reviews taken from Trustpilot

How do I start Stashbee'ing?

Well... here are some useful links to get you started:

Become A Host Start Storing

 

Guests

Are my things protected?

Stashbee, together with GUARDHOG, have specifically designed insurance to cover Guests' stuff when it is in storage with a Stashbee Host. GUARDHOG is underwritten by Hiscox Limited, a global insurer with an A+ rating by Fitch. You can read more about our policy here.

If you have any questions, including information on how the policy works or how to make a claim, please call GUARDHOG on 0207 199 6610, email [email protected], or look at www.guardhog.com.

GuardHog is a registered trading name of Insurance Tailors limited, a company registered in England and Wales number 5928330, whose registered office is at 1a May Road, London, TW2 6QW. Insurance Tailors is authorised and regulated by the Financial Conduct Authority.

How secure are the storage locations?

Every Host listing is reviewed before it is posted on Stashbee. Many of our locations have additional security features, such as security cameras and alarms, which are detailed on each listing. Once you’re connected to a Host, you’ll be able to chat to them about the Space and find out more about the security measures in place. Always make sure that you’re happy with the security features of the space before storing.

How does Stashbee verify Hosts?

All Stashbee users have their ID verified via our Identity checking partners Onfido. Read more about Onfido here.

Are there any restricted items?

For legal and safety reasons, there are a few items which are totally banned from being stored through Stashbee:

  • Any kind of weapon (including guns), explosives, munitions or fireworks
  • Anything flammable, including petrol, gas, oil, paint, white spirit or lighter fluid
  • Anything illegal, including any class of drug, drug paraphernalia, stolen property or anything which you can get arrested for possessing
  • Any kind of food, drink or perishable good, including fruit, vegetables, meat, cheese.
  • Anything which was (or is!) alive, including animals, plants, insects, fungus or bacteria.
  • Anything which produces a strong smell, produces gas, leaks liquid, or is damp.
  • Any container of liquid
  • Anything hazardous, toxic, polluted, contaminated or radioactive
  • Anything that creates noises
  • Anything which generates heat
  • Anything which may increase in size and/or burst
  • Anything damp, mouldy, rotten or moth-infested
  • Any cash or securities

How can I access my things?

Access will vary between Hosts and Space types. You’ll be able to see the level of access each Host provides on each listing. Once connected, you’ll be able to chat to your Host and discuss your access requirements in more detail before moving in.

What happens after I make a reservation request?

Your request will be sent to the Host, who will aim to respond within 24 hours. Once your Host confirms the booking, you’ll be able to chat, ask questions and organise to view the space before moving in.

You’ll be charged the day before your booking starts, but you can of course cancel free of charge or change the start date right up until that day. You’ll also be able to adjust the storage amount at a later date.

Is there a minimum rental period?

The minimum rental period on the platform is one month but we also allow Hosts to set their own minimum. We advise you to check the listing before booking.

Will I need to pay a deposit?

Most of our Spaces require a deposit of 1 month’s rental. Typically, spaces that have key access will also require a key deposit. For more details, please check the Host’s listing.

Do I need to provide notice to terminate my booking?

Guests are required to provide at least 1 months’ written notice to end a Storage Agreement. The ‘duration’ entered into the booking process is indicative only. By entering a Storage Agreement, you are agreeing to a monthly re-occurring contract where 1 months’ notice is required to cancel.

What happens if my storage payment is late?

A late payment fee of between £10-£15 may be applied. 

 

 

Hosts

 

 

How do I know what I’m storing is safe?

Guests who are storing items must formally agree to the Stashbee terms and conditions, which clearly details a full list of banned items here.

All Guests are ID checked and have their address verified by our specialist partners Onfido and our payment manager Stripe.

It’s important to make sure you’re happy before going ahead with a booking. We always advise you to talk to your Storage Guest and meet them before the booking starts.

How and when will I get paid?

Stashbee takes care of all payments. Hosts will be paid directly into their bank account 1 month in arrears. We always provide a clear summary of how much you're getting paid and invoices are available in the dashboard.

What are my responsibilities as a host?

  • Responsiveness - Hosts should respond to bookings and communications within 24 hours of receiving messages, though we understand that some times this is not possible.
  • Maintenance - it is the host’s responsibility to make sure the storage site is well maintained to avoid any potential damage to stored items.

What’s the best way to manage key exchanges?

We always advise meeting your Guest in person. If this isn’t possible, we recommend using KeyNest. All you need to do is book online, drop the keys off at one of their secure locations and share the collection code with your Guest. They’ll then be able to collect the keys at their convenience.

What happens if a customer stops payment?

Hosts will be paid irrespective of customer payment up to a maximum of two monthly instalments where a Guest has not paid.

If a customer stops payment, Stashbee will attempt to re-establish payment. If payment is not re-established, stored items will be removed, donated, recycled or sold by one of our partners. The details of this process can be found in our terms and conditions here.

Please do not ever handle or remove a Guest’s items by yourself. Always contact [email protected] for assistance.

How much can I earn?

We provide estimates of earnings based on space type on our “Become a Host” page. If you would like a more specific quote you can contact our Host on-boarding team by calling 0800 112 3898.

Do I need to provide notice to terminate my booking?

So that our Guests have enough time to find an alternative Host, all Stashbee Hosts must provide at least 2 months’ written notice to end a Storage Agreement.

 
Need Some Help?

Chat to one of our team members about your storage or hosting requirements. We're here to help.

Where To Next?