Accepting a Request

Index

 Getting a Booking Request

When a Guest puts down a payment for your space, that changes an enquiry into a booking request. When you receive a request, you can choose to accept or decline it.

The request will expire after 24 hours, so make sure you respond in time. Once you accept, the booking is confirmed, and the Guest can start using the space from the booking start date.

If you can no longer take a confirmed booking, you can cancel up until the day before its start date. Last-minute cancellations can be disruptive to Guests, so be mindful of that when cancelling.

Find out more about cancelling a booking you’ve already accepted. 

 Invite to Book

One of the best ways to sell your space is to make a potential Guest feel welcome. 

If after chatting to the Guest you’re happy to go ahead with a booking, you can encourage them to take the space by inviting them to book.

Inviting to book is the same as accepting a booking request before the Guest has even made one. We’ll let the Guest know about your invitation, and as soon as they put down a deposit, the booking will be confirmed.

 Remember: You can adjust the booking start date or make the Guest an offer even after you've invited them to book.

 Move-in Checklist

Once your booking is confirmed, we ask the Guest to complete a few extra steps before they can move into your space and start their booking.

We do this to protect the booking in case anything goes wrong. The items on the Guest’s Move-in Checklist include:

  1. Paying both the Security Deposit and First Monthly Rental for the space
  2. Signing a Booking Agreement
  3. Verifying their account
  4. Adding an inventory of the items they’re planning to store or details of vehicles being parked

You can view the status of each of these items from the Menu in your booking dashboard.

 Remember: If the Guest doesn’t complete their Move-in Checklist by the booking start date, we’ll put the booking on pause.