You can cancel your booking request at any time before the Host accepts it. Your request can be cancelled directly from your booking dashboard.
If you want to cancel after the Host has accepted your request, the rules around cancellation will depend on the status of your booking.
You can view the status of your booking in your booking dashboard.
Cancelling When You're Connected
You can cancel an unconfirmed booking directly from your dashboard up until 2 days before the start date.
Bookings can’t be cancelled the day before the start date regardless of their status. If you do need to cancel the day before, you’ll need to give notice to end the booking.
If you’ve requested an instant booking, you will not be able to cancel once the Host accepts.
Cancelling a Confirmed Booking
If you need to cancel a confirmed booking, you might be able to get some or all of your payments refunded.
Your first monthly charge and key deposit will always be refunded if you cancel your booking up to 2 days before the start date.
Your rental deposit will only be refunded if you cancel within the 24 hour cooling off period.
In some circumstances, you might be able to get a full refund if you need to cancel outside of the 24 hour cooling off period. Qualifying reasons include:
If you need to cancel a confirmed booking, please get in touch with us directly.
Cooling Off Period
The cooling off period means you can cancel your booking within 24 hours of confirming and get a full refund for any payments made.
The 24 hour cooling off period does not apply if you confirm your booking 2 days before the start date.
For more details, you can read the full Cancellations & Refunds Policy here.