Help Centre

Useful articles about our service and platform

Verifying Your Account


You might be asked to verify your account before you make a booking.

ID verification helps us to keep the platform safe and ensures we only connect real users who are genuinely interested. 

Our ID checks are securely run by our partners Onfido, and we don’t store ID photo uploads on our servers. You will only have to verify your account once.

 Remember: The photo upload of your ID will never be shared with your Host.

 Uploading a Photo of Your ID:

To verify your identity, you need to upload a picture of your photo ID document. For this, you’ll need your passport, driving licence card or national ID card

Take a photo of the document using the camera on your smartphone or computer, making sure the image is in focus and free of any light or glare. 

You’ll be prompted to upload the file before you start a booking, or you can upload it in your account dashboard

Verify My Account