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Host Cancellations


You can cancel an enquiry at any time before it becomes a confirmed booking. Your enquiry can be cancelled directly from your booking dashboard.

 Remember: A booking is confirmed once the Guest has put down a payment and you’ve accepted the request. Only payment is required to confirm an Instant Booking.

Cancelling a Confirmed Booking

If your booking has been confirmed but you’re no longer able to take it, you can cancel up until 11:59 PM on the start date

Confirmed bookings can’t be cancelled after their start date. If you do need to cancel after the start date, you will need to give notice to end the booking

Last-minute cancellations can be pretty disruptive for our Guests, so we’ll ask you to provide a reason for the cancellation.

If you need to cancel a confirmed booking, please get in touch with us directly.

 Remember: If you cancel multiple confirmed bookings, this may impact your Host score and we might have to take your listing down.

Read the full Cancellations & Refunds Policy.