You can cancel an enquiry at any time before it becomes a confirmed booking. Your enquiry can be cancelled directly from your booking dashboard. If you want to cancel a confirmed booking, the rules around refunds will depend on the reason and the timing of your cancellation.

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Cancelling a Confirmed Booking


 Hourly bookings

If you’ve made an hourly booking, you can cancel up to 24 hours before the start time to get a full refund. 

If you cancel less than 24 hours before, you can only get a refund if you’re cancelling for a qualifying reason. You can read more about qualifying reasons for cancelling below. 

All hourly bookings have a grace period, allowing you to cancel within 15 minutes of confirming a booking to still get a refund. 
 

 Monthly bookings

If you’ve made a monthly booking, you can cancel up to 24 hours before the start date to get a full refund. 

If you cancel less than 24 hours before, you will be charged a cancellation fee of £25. The fee will be waived if you cancel due to a qualifying reason. 
 

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Cancelling due to a Qualifying Reason

In some circumstances, you might be able to get a full refund even if you cancel with less than 24 hours before the booking starts. Qualifying reasons include: 

• The description of the space in the listing is materially inaccurate 
• The space contains health & safety hazards that could harm you or your items
• The Host is unable to provide access to the space on your start date
• The Host is found to be in breach of the Stashbee Terms and Conditions
• You have to cancel because of an unexpected circumstance outside of your control

For more details, you can read the full Cancellations & Refunds Policy here.