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Help Centre

Useful articles about our service and platform




Booking Protection

Index

We’re here to make hosting your space safe, simple and hassle-free. Read below to find out more about all the things we do to help protect your booking and make sure everything runs smoothly. 


We take care of the admin

Seamless Payments

Your bookings will be set up with our seamless payment system, so your earnings will be paid directly into your bank account. This means cashless payments and no chasing. Woo! 


Verification Checks

For most bookings, we’ll run some verification checks so you can feel safe knowing that Guests moving into your space have already been verified. 


Deposit Handling

We’ll hold a security deposit for most spaces. We’ll only refund the deposit once keys are returned and you’ve confirmed the space is fully cleared and damage free.   
 

Booking Terms

We’ll ask for both you and the Guest to sign our Booking Terms before your booking starts. The Booking Terms cover a few standard terms, and will help to keep your booking protected if anything goes wrong. Once the terms are fully signed, we’ll send you both a copy. 


Auto Invoices

We’ll provide you with monthly invoices for your records, which will be available to download from your booking dashboard.


 Booking Dashboard

Our booking dashboard and messenger makes it easy to manage your bookings and keep in touch with your Guests. We’ll also send you email notifications every time you get a message, to make sure you’re always kept in the loop. 


Something goes wrong? We'll be here!


 Guest Insurance

We’ll insure your Guest’s stuff for up to £1000 whilst it’s being stored in your space, so you can feel better knowing their stuff is protected if something goes wrong. 

The policy is designed by Guardhog, underwritten by Hiscox, and is specifically designed to cover stored items. 

The policy doesn’t cover insurance for vehicles that are being stored or parked in a Stashbee space, so it’s a good idea to check that your Guest’s vehicle is sufficiently insured before the booking starts. 

 Remember: Make sure your Guest has added an inventory of the items they're storing or a description of their vehicle. They may need it if they ever have to make an insurance claim.

 Late Payment Handling

We take care of chasing late payments so you don’t have to. Our team will follow up with the Guest in case they fall behind on their payments to ensure you're always paid on time. 


 Stashbee Support

We make sure we’re on hand to help throughout your booking. You can send us an email, or speak to a real human over the phone when our offices are open.