Follow our safety guidelines to make sure you continue to use Stashbee safely during the pandemic.
Ask your Host or Guest to jump on a Facetime or Skype call so they can show you around the space without having to meet in person.
We can arrange the safe pick up and drop off of your stuff so that you don’t have to leave your home or use public transport.
If you do have to visit a space, stay safe by wearing a mask and keeping a 2m distance from anyone not from your household.
You can always move your booking start date if you need to change your plans unexpectedly.
You can use KeyNest to safely hand over the key to the space without having to meet up in person.
Take extra care to clean and sanitise your stuff and the space before and after the booking starts.
We’re here to make hosting your space safe, simple and hassle-free. Read below to find out more about all the things we do to help protect your booking and make sure everything runs smoothly.
We take care of the admin
Your bookings will be set up with our seamless payment system, so your earnings will be paid directly into your bank account. This means cashless payments and no chasing. Woo!
For most bookings, we’ll run some verification checks so you can feel safe knowing that Guests moving into your space have already been verified.
We’ll hold a security deposit for most spaces. We’ll only refund the deposit once keys are returned and you’ve confirmed the space is fully cleared and damage free.
We’ll ask for both you and the Guest to sign our Booking Terms before your booking starts. The Booking Terms cover a few standard terms, and will help to keep your booking protected if anything goes wrong. Once the terms are fully signed, we’ll send you both a copy.
We’ll provide you with monthly invoices for your records, which will be available to download from your booking dashboard.
Our booking dashboard and messenger makes it easy to manage your bookings and keep in touch with your Guests. We’ll also send you email notifications every time you get a message, to make sure you’re always kept in the loop.
Something goes wrong? We'll be here!
We’ll insure your Guest’s stuff for up to £1000 whilst it’s being stored in your space, so you can feel better knowing their stuff is protected if something goes wrong.
The policy is designed by Guardhog, underwritten by Hiscox, and is specifically designed to cover stored items.
The policy doesn’t cover insurance for vehicles that are being stored or parked in a Stashbee space, so it’s a good idea to check that your Guest’s vehicle is sufficiently insured before the booking starts.
We take care of chasing late payments so you don’t have to. Our team will follow up with the Guest in case they fall behind on their payments to ensure you're always paid on time.
We make sure we’re on hand to help throughout your booking. You can send us an email, or speak to a real human over the phone when our offices are open.