Transacting through Stashbee ensures you’re protected by our Host Guarantee, Booking Terms and Cancellations and Refunds policy. 

We’re not able to protect your payments if your Guest pays for their booking outside of Stashbee, and our Cancellations and Refunds Policy only applies to bookings that are confirmed and paid through Stashbee. 

Payments are managed through our secure, cashless payment provider Stripe. We don’t store your payment details on our server, and we’ll never share your details with anybody else.

If you did receive money outside of Stashbee, your booking won’t be protected by our Terms and Conditions. You should let us know straight away if this happens.