Responding to Enquiries

Index

 Messaging Guests

Once your listing is live on the search map, Guests will be able to message you with questions about the space. You’ll be notified every time you get an enquiry, so keep an eye on your emails.

This is the time to get to know the Guest and help them decide if the space is right.

You’ll have 24 hours to respond before it expires, but don’t worry. You’ll still be able to view and respond even after the enquiry has expired.

Top tips to turn an enquiry into a booking: 
  1. Guests are often looking at multiple options, so make sure to answer their questions promptly
  1. Sending a photo or showing the Guest around on a video call is a great way to showcase your space
  1. Invite the Guest to book your space if you’re happy to take their booking. You can do that directly from the booking dashboard
 Remember: You can share your full address and phone number with the Guest from your booking dashboard. We'll ask the Guest to verify their account before they can view your details.

 Making an Offer

Guests may sometimes ask if you’re willing to change the monthly rental amount for your space. For example, they may be willing to commit to a longer booking if you lower your price.

If you’re happy to offer a discount, this could be a great way of securing a booking. To help you manage price negotiations, we’ve added a Make an Offer button in your booking dashboard.

Clicking on it brings up a pop-up where you can adjust the monthly rental, minimum term and start date of the booking. Once you’re ready, you can send your offer to the Guest to decide if they’re happy to accept it.

 Remember: The monthly rental you negotiate is the end price the Guest will be paying. It includes the Stashbee service fee. Learn more about the services we provide in return.