Booking Protection

Index

Verified Hosts

We ask every Stashbee Host to verify their identity before they respond to your enquiry, so you can feel safe knowing your Host has been fully verified before you’re connected together.

 Remember: You’ll also need to go through our verification steps before you can start a booking and move into a space. Learn more about how to verify your account. 

Booking Agreement

We’ll ask you to sign a Booking Agreement before your booking starts. It covers a few standard terms and is part of your Move-in Checklist

The agreement will help to keep your booking protected if anything goes wrong, so it’s important to sign it before you move in. Don’t worry, we ask your Host to sign it too.

Once the agreement is fully signed, we’ll send you both a copy for your records. You’ll also be able to find it in the Documents section of your booking dashboard


 Insurance

We’ll insure your stuff for up to £1000 whilst it’s being stored with your Host, so you can feel better knowing you’re protected if something goes wrong. 

The policy is designed by Guardhog and is underwritten by Hiscox, and is specifically designed to cover your items whilst they’re being stored with a Stashbee Host.

The policy doesn’t cover insurance for vehicles that are being stored or parked in a Stashbee space, so it’s important to make sure your vehicle is sufficiently insured before your booking starts. 

 Remember: Don’t forget to add a full list of the items you're storing to the Inventory section of your Move-in Checklist. You’ll need it if you ever have to make an insurance claim.
 Top tip:  It’s a good idea to take photos of the space and your items when you move your stuff in. You can send the photos to your Host using Stashbee Chat in your booking dashboard. 

Stashbee Support

We’re here to make finding and booking space safe, simple and hassle-free, so we’ll make sure we’re on hand to help throughout your booking. You can send us an email, or speak to a real human over the phone when our offices are open. 

Get in touch!