Terms and Conditions

Last Updated: 13 September 2023

1. INTRODUCTION

1.1 Please read these terms and conditions carefully before using stashbee.com. They form a legally binding agreement between you (“you”, “your”, the “User”, the “Host” or the “Renter”) and Stashbee Ltd, whose registered company number is 09950111 (“we”, “us”, “our”, or the “Company”) which governs your use of this website (the “Website”) and our services.

1.2 By registering your details with the Website or using any services provided by the Company (“the Services”) in any way, you (“the User” or “you”) agree to be bound by the following terms and conditions (“the Terms and Conditions"), to inform the Company of all Bookings undertaken, and to pay the relevant fees. If you do not accept all the Terms and Conditions you must not use or access the Website. The Company reserves the right to amend these Terms and Conditions from time to time without notice. You will be deemed to have read and accepted these Terms and Conditions, including any changes, each time you use the Site.

1.3 The Services are provided to facilitate the exchange of Bookings between users of the Website. “Booking” means the provision of private Storage / Parking Space by Users advertising such space (“Hosts”) to Users storing items in such space (“Renter”). The Company’s principal function is to provide advertising space and it is not a rental agent or property broker.

1.4 Our services are not available to, and may not be used by, persons under the age of 18 years or to temporarily or indefinitely suspended Users. If you do not qualify, please do not use our Services. If you are registering as a business entity, by agreeing to these Terms and Conditions you represent that you have the authority to bind that business entity to these Terms and Conditions.

2. DEFINITIONS

Booking – means an arrangement for storage or parking between two Users. There are two types of Bookings on the Stashbee platform: a Booking with a fixed duration (an “Hourly Booking”) or a Booking with no fixed duration (a “Monthly Rolling Booking”).
Booking Agreement – means the standard contract for a Booking which is supplied by the Company for signature by a Host and a Renter. A Booking will only be made once an up-to-date Booking Agreement is fully completed and signed by the parties. The Booking Agreement template is subject to change from time to time at the Company’s discretion.
Commission – means an amount equal to a percentage of the Fee that’s charged by the Company for the provision of its services.
Fee - means the total amount payable by the Renter for a Booking, and includes the Price plus the Company’s commission.
Item Guarantee - means the guarantee of compensation for loss or damage provided to Signatories by the Company whose conditions, limitations and exclusions are set out in clause 7 of these Terms and Conditions.
Renter – means the person paying the Price and utilising a Storage / Parking Space to store items or park a vehicle(s) belonging to them or under their control.
Host – means the person advertising via the Website and providing a Storage / Parking Space in order for the Renter to store their items or park their vehicle(s).
Listing Address – means the premises containing the Storage / Parking Space which is the subject of a Booking. The Listing Address will be recorded in the Booking Agreement as a postal address.
Payment Manager – means third-party electronic payment system made available by the Company to Users on the Website.
Price - means the amount charged by the Host for use of the Storage / Parking Space.
Prohibited Items - means items which may not be stored under these Terms and Conditions under any circumstances, and which are set out in clause 3.4.
Registration Details - means the information used to identify each unique User, comprising a User identification number, an email address and a phone number.
Signatory - means a signatory to a Booking Agreement. A Signatory may be either a Host or a Renter
Storage / Parking Space - means the physical space at the Listing Address in which items are stored or vehicles are parked under a Booking Agreement.
Stored Goods - means the goods and items to be stored or vehicles parked under a Booking.
User - Means a user of the Website and/or our services.

3. OBLIGATIONS OF ALL USERS

3.1 Registration with the Website requires the User to complete either the Renter sign-up process or the Host sign-up process, which constitute the “Registration Details” of your User account.

3.2 Any user of Stashbee is responsible for all activity carried out on the website. If you discover or suspect that any of your personal details are known by a third party or are being used without authorisation, you must tell us immediately via email at support@stashbee.com.

3.3 The Company provides Users with a template Booking Agreement on the Website, for the purpose of recording the logistical and other details of each Booking. All Users undertaking a Booking must fill in the details and, following signature by both the Host and the Renter, provide the Company with a signed copy of the completed Booking Agreement, which may be scanned and sent via email to support@stashbee.com. It is a condition of the Guarantee that the Company receives a copy of the applicable Booking Agreement signed by both parties within seven days of signature, and failure to comply with this requirement will invalidate the Guarantee.

3.4 “Prohibited Items”. The following items may not be stored under a Booking under any circumstances: toxic, hazardous, polluted, radioactive or contaminated goods; firearms, munitions, weapons or explosives; radioactive materials; flammable or hazardous goods including petrol, gas, oil, paint, white spirit or lighter fluid; living or dead plants, animals, insects, fungus or bacteria; food, drinks or perishable goods including fruit, vegetables, meat or cheese; anything damp, mouldy, rotten or infested with or damaged by parasites; any item which emits any fumes or strong odour, produces gas or leaks liquid; cash and securities; illegal goods including any class of drug, drug paraphernalia or stolen property; waste; any item which creates noise, generates heat, increases in size or may burst; liquid of any type; or any item whose presence would invalidate any insurance policy which would otherwise cover the items or the Storage / Parking Space.

3.5 In the event that the other party to a Booking makes a claim under the Stashbee Protection Guarantee, you agree to cooperate promptly and fully with all reasonable requests from that party in relation to that claim. In practice, and without limitation, this may mean responding to requests for information or documents, or allowing inspection of the Storage / Parking Space or Stored Goods.

4. ADDITIONAL OBLIGATIONS OF THE HOST

4.1 The Host must provide details of the Storage / Parking Space, along with any conditions of storage or parking they wish to apply, on the listing page of the Website. Such description may include text, graphics, pictures and other relevant content and should include details like size, location, security, and access offered. All descriptions and information provided must be accurate, complete, up-to-date and truthful to the best of your knowledge and belief. In the event that the Storage / Parking Space becomes unavailable for any reason, you agree to inform the company that you wish to suspend your listing.

4.2 The Host will comply with the access and security arrangements set out in the Booking Agreement.

4.3 The Host will use reasonable efforts to protect and maintain the security of the Stored Goods and ensure that they remain undisturbed and in any case take at least equivalent security precautions in relation to the Stored Goods as the Host does with his/her own property at the same premises.

4.4 If terminating the Booking Agreement early for reasons other than a breach of these Terms and Conditions by the Renter, the Host will give notice to the Company and the Renter in line with the Stashbee Cancellations & Refunds Policy. The Company reserves the right to suspend the User account of any Host who in the Company’s opinion terminates a Booking Agreement early without good reason.

4.5 It is the responsibility of the Host to ensure that advertising their Storage / Parking Space via the Website will not breach or invalidate any applicable mortgage, insurance or other agreement or policy. As such, it is a Host's responsibility to check the terms of any such agreement or policy before advertising your Storage / Parking Space.

4.6 The User must be legally permitted to advertise the Storage / Parking Space on the Website. It is the responsibility of the User to investigate the legality of making the Storage / Parking space available to other people.

5. ADDITIONAL OBLIGATIONS OF THE RENTER

5.1 The Renter undertakes to pay the Fee promptly, fully and in good faith and using the Company’s Payment Manager.

5.2 The Renter agrees to offer reasonable compensation to the Host in the unlikely event of damage to the Storage / Parking Space and/or Listing Address caused by the Stored Goods or by any negligent act or omission of the Renter. Reasonable compensation will normally mean paying for reasonable repairs, or replacement where the Storage / Parking Space and/or Listing Address or part thereof is damaged beyond repair.

5.3 The Renter will only use the Storage / Parking Space for the purpose of temporary storage or parking of Stored Goods in accordance with these Terms and Conditions and not attempt to use it for any other purpose, or make any permanent physical changes to it, or do anything that will interfere with the Host’s reasonable enjoyment of the rest of the premises.

5.4 The Renter will remove the Stored Goods from the Storage / Parking Space upon request by the Host, provided that the Host or the Company has provided notice to the Renter in line with the Stashbee Cancellations & Refunds policy. If the Renter doesn’t remove their Stored Goods within the notice period specified, clause 12.2 will apply.

6. FEES

6.1 Listing a Storage / Parking space and making an enquiry to store or park with a Host are free.

6.2 All financial transactions between Users will be processed by the Payment Manager. By using the Payment Manager, you confirm that you have read and agree to the terms and conditions applying to the Payment Manager, which can be found here.

6.3 Your Fee comprises the Price (payable to the Host) and the Commission (payable to us). The Commission comprises two parts - Renter Commission and Host Commission.

6.3.1 The Host Commission is set to 5% (incl. VAT) of the Price charged by the Host for use of the Storage / Parking Space.

6.3.2 The Renter Commission is set to 20% (incl. VAT) of the Fee for Monthly Rolling Bookings and 25% (incl. VAT) of the Fee for Hourly Bookings.

6.3.3 The Payment Manager will process payments to both the Host and to the Company.

6.4 All Users expressly agree that all fees and charges for all Bookings must be transacted via the Payment Manager. Under no circumstances may the Host solicit or accept payment of fees or charges related to a Booking in cash or via direct bank transfer or another means of payment. Similarly, under no circumstances may the Renter offer or attempt to pay for a Booking other than via the Payment Manager. Any breach of this clause may result in deletion of your User account and a claim by the Company against you for the Commission that would have been due to the Company had the Booking been conducted in accordance with these Terms and Conditions. In such event, all Users hereby agree that the Company shall be entitled to deduct any such amount due from the Price to be paid to the Host, and all Renters agree to reimburse Hosts for the Renter share of any such deduction by the Company.

6.5 Non-payment of Fees: If the Renter fails to pay any Fees on their due date, the Company or the Host may deny him/her access to the Listing Address or Storage / Parking Space, and may move the Stored Goods at its discretion. If the amount due is not paid in full within 30 days, the company may issue a written notice to the Renter (at the email or postal address given on the Booking Agreement) of the Company or Host's intention to dispose of the Stored goods as the Company or Host sees fit under these Terms and Conditions. The amount due will still be owed by the Renter after this point in addition to any clearance fees. The debt may be passed to a debt collection agency and any fees associated with this debt collection, including legal costs, will also be owed by the Renter.

6.6 Without prejudice to our right to claim costs under the Late Payment of Commercial Debts (Interest) Act 1998, if for any reason any payment is not made when due, we reserve the right to be paid on an indemnity basis any costs we incur in recovering any money owed by the Renter (and the costs of recovering such costs), including our administrative costs and any costs incurred with lawyers or debt collection agencies. Our administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent. In calculating our administrative costs, credit will be given for any compensation due under the Late Payment of Commercial Debts (Interest) Act 1998.

6.7 We reserve the right to claim interest, compensation and reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998 and it is agreed that the term implied by that Act shall apply after any judgement as well as before. Any reference to the Late Payment of Commercial Debts (Interest) Act 1998 is also a reference to any amendment, modification or re-enactment of it. If for any reason the Late Payment of Commercial Debts (Interest) Act 1998 does not apply, interest shall be payable on overdue amounts at 8% over the Bank of England Base Rate from time to time.

7. STASHBEE ITEM GUARANTEE

7.1 The Item Guarantee is mandatory for certain Storage Space Bookings made via the Website. It provides the contractual services described in this section in consideration of a fee that is payable by you (the “Item Guarantee Fee”). The Item Guarantee comes into effect on the start date of a Booking or, if purchased at a later point, on the date when the Renter pays their first Item Guarantee Fee charge.

7.2 The Company guarantees to pay an amount in compensation for loss or damage to a Renter’s Stored Goods, subject to the limitations, exclusions and conditions contained in this clause 7. You should carefully read all of this clause when making a Booking to ensure that you do not do anything which might invalidate the Item Guarantee.

7.3 Disclaimer: The Item Guarantee terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.

7.4 The Company agrees to reimburse eligible Renters for the reasonable repair, replacement, or fair market value costs of direct physical damage to or theft of your Stored Goods (“Damage”).

7.4.1 For the purposes of the Item Guarantee, Damage is defined as “damage to Stored Goods, which you have had to repair or replace, caused by Accidental Damage, Malicious Damage or theft”;

7.4.2 “Accidental Damage” is defined as “sudden, unexpected and visible damage, caused by the Host or a third party, which has not been caused on purpose”;

7.4.3 “Malicious Damage” is defined as “damage caused by the intentionally harmful actions of a third-party”;

7.4.4 “Water Damage” is defined as “damage caused by an escape of water or flood damage subject to any exclusions in this section 7”. For example, damage caused by a burst pipe or a roof leak that occurred during the Booking would be covered by the Item Guarantee. Damage caused by gradual water ingress is not covered.

7.5 Eligibility: To be eligible for reimbursement under an Item Guarantee plan, Renters must comply with the following conditions:

7.5.1 The Stored Goods must be itemised in the Booking inventory using the functionality provided for that purpose within the Booking Dashboard;

7.5.2 The Stored Goods must be properly stored in the Storage Space that the Booking relates to;

7.5.3 The Renter must upload a photo of the Stored Goods once they’re placed in storage via the Stashbee Booking Dashboard no later than 24 hours after the Booking start date;

7.5.4 The Renter must not have any overdue Stashbee payments at the time that they seek compensation under the Item Guarantee. A payment that has been successfully disputed by the Renter with their card issuer is deemed to be overdue;

7.5.5 You must not have received any payment of any amount whatsoever from any insurer or the Host or any other third party in respect of the loss for which you are seeking reimbursement. You must be prepared to disclose relevant communications from your insurance company or another third party to us (to the extent you are permitted to do so under any confidentiality obligations), including without limitation correspondence regarding any claims you make against any insurance policy in respect of the Damage;

7.5.6 You must comply with all the Item Guarantee conditions listed in this Section 7 and not be in breach of the Terms and Conditions of the Website.

7.6 If, in the Company’s reasonable opinion, you are not fully compliant with each requirement in clause 7.5 above, or if you cease to be so compliant at any time during the process of invoking the Item Guarantee (for example by receiving an insurance payment), the Item Guarantee will be invalid and no payment will be made to you. In all cases, the onus will be upon Renters to demonstrate that they have complied with the eligibility conditions.

7.6.1 If you do not wish or are unable to comply with any of these conditions, you should inform us and the Guarantee will not apply to you.

7.7 Maximum Guarantee Amount: We will provide compensation up to the maximum guarantee amount of the plan you purchased when making your Stashbee booking (your “Maximum Guarantee Amount”), subject to the following:

7.7.1 The Maximum Guarantee Amount is an aggregated amount for the duration of the Booking, not per instance of Damage.

7.7.2 We will pay for the cost of repair or replacement of the damaged or stolen items, or make a cash settlement for replacement as new.

7.7.3 Any payment we make will take into account any recoveries that you have obtained from a Host or any third-party for the damage.

7.7.4 Renters are expected to contribute a minimum amount toward every instance of Damage (“Minimum Renter Contribution”). You can see the Minimum Renter Contribution for your plan in your Booking Dashboard.

7.7.5 Different maximum compensation amounts apply for Water Damage, as well as for Damage to an individual item. These amounts differ depending on your Item Guarantee plan and can be found in your Booking Dashboard.

7.8 Contribution Toward Accidental Damage: For Accidental Damage, Renters must ask the Host whether they admit to causing Accidental Damage during the Booking, and ask for a contribution for, or towards, the Damage. Any contribution to the Damage will be paid to Renters directly. If we have already made payment, we will receive the contribution.

7.8.1 If the Host does not admit to causing the Damage, the onus of proof will be on the Renter to demonstrate that Damage has occurred during the Booking.

7.9 Item Guarantee Exclusions: We will not make any payment under the Item Guarantee for any of the following:

7.9.1 Damage or loss to Stored Goods caused by or resulting from:

Items left in an unsuitable storage environment. For example, the following would not be covered: items left in a Storage Space with a visibly damaged roof or with signs of water damage; items left in a Storage Space which is not adequately secured by means of a robust lock (e.g., comparable to grade CEN4 or above, or a door defender lock in the case of a garage); items left in an unlocked Storage Space or in an unsecured communal area where they could be easily stolen or damaged;
Stored Goods not being packed reasonably safely and securely, or being stored in a way that made it reasonably foreseeable that damage to the items could occur. For example, the following would not be covered: fragile glass items in cardboard boxes with weighty boxes placed on top of them, unprotected photos stored in a damp environment, or items made of cloth packed in an unsealed bag, heavy items placed in areas unable to bear their weight, or items that rust due to a damp environment;
Reasonably foreseeable and preventable occurrences (including without limitation fire or burst water pipes) where either Signatory failed to take reasonable measures to prevent or limit such damage. For example, failing to repair faults in the structure or fittings at the Host premises or failing to fit smoke alarms;
Any gradually operating cause or wear and tear;
Dryness or humidity or being exposed to light or extreme temperature including frost;
Faulty workmanship, construction or design, or the use of unsuitable or defective materials or parts;
Corrosion, deterioration, depletion, rot, oxidation, or rusting;
Normal settlement, warping or shrinkage;
Pollution, contamination, or the actual or threatened malicious use of poisonous biological or chemical materials;
Damp, condensation, fading, frost, gradual water ingress or anything which happens gradually;
Fungus, mould, mildew, spores or other microorganisms of any type, nature, or description;
Infestation, moth, or vermin;
Any act of war, terrorism, insurrection, or confiscation, or any nuclear risks;
Malicious Damage or theft by a Host or a Host’s employee;
Interruption of business, loss of market and/or loss of use;
Identity theft or identity fraud;
Corruption of, inability to access, or inability to manipulate, any and all electronic data.

7.9.2 Damage to Stored Goods whilst in transit to or from a Host’s storage location, or while packing and organising the Storage Space at any time during the Booking.

7.9.3 Theft or damage to the following types of Stored Goods:

Vehicles, including but not limited to cars, motorcycles, bicycles, caravans, trailers, aircraft, hovercraft, and watercraft;
Items prohibited by Stashbee’s Terms and Conditions and Storage Booking Terms. The storage of any prohibited items disqualifies ALL other Stored Goods from compensation under the Item Guarantee;
Portable electronics (e.g., smartphones, tablets, laptops, cameras, smart watches, audio, and visual devices);
Art, antiques, and collectables;
Valuables (e.g., jewellery, gemstones, watches, furs, and any personal effects) individually worth more than £200 each;
Keys to any motor vehicle, aircraft or other aerial device, hovercraft, watercraft or any mechanically propelled vehicles and their trailers.
Documents which would be costly or difficult to replace, including without limitation passports or original versions of business contracts, deeds, and certifications or qualification.

7.9.4 Any indirect losses resulting from the incident which caused the Renter to seek compensation, including but not limited to fines, penalties, or loss of income.

7.9.5 Mysterious or unexplained loss or disappearance of any Stored Goods.

7.9.6 Damage to or loss of property from theft, vandalism, or other criminal act unless a police report has been filed in a timely manner (as stipulated in clause 7.10) - a copy of which has been provided to Stashbee - that specifically itemises the damage to or loss of the Stored Goods.

7.9.7 Damage resulting or arising from your gross negligence, wilful misconduct, or intentional damage, or your misuse or abuse of the Stored Goods.

7.9.8 Damage or theft occurring to any item other than during a Stashbee Booking. We will not offer compensation for any pre-existing design faults or damage to the items, or Damage that occurs after the end of the Booking.

7.9.9 Damage or theft to any Stored Goods that are not itemised in the inventory of the Booking that the Renter completes on the Stashbee platform. To benefit from the Item Guarantee, the Renter must complete the inventory no later than the start date of the Booking.

7.9.10 Damage or claims that are found to be fraudulent or to be based on a misrepresentation by the Renter.

7.9.11 Damage or theft to Stored Goods which was not reported to Stashbee in accordance with the process and timelines described in clause 7.11 below.

7.9.12 Damage to Stored Goods caused by a violation by you of the Stashbee Terms and Conditions or from your violation of or failure to comply with any applicable laws and regulations.

7.9.13 Renters who have any overdue charges (e.g., monthly rental or Item Guarantee fees) will not be eligible for payment under the Item Guarantee;

7.9.14 Any injury to or illness or death of any person arising out of the Booking, or any claim based on the occupier’s liability of the Host. Such events must be claimed for and / or litigated outside of the Item Guarantee.

7.9.15 Force Majeure: Any loss or damage caused directly or indirectly by an event of Force Majeure. These include without limitation earthquake, storm, adverse weather conditions or natural physical disasters, power failures, epidemics, labour disputes, riot or civil disorder, war, or acts of God;

7.9.16 Fraud: If you, or anyone acting for you commits, or attempts to commit fraud, such as false or exaggerated Damage, we will reject the Item Guarantee payment request form and any subsequent Item Guarantee payment request forms. We will notify you if we do this. Additionally:

if we have made any payments in respect of fraudulent activities, you must repay that sum to us;
if there has been fraudulent activity to secure benefits under this section 7, this will result in no payment being made;
we may also notify the relevant authorities, so that they may consider criminal proceedings.

7.9.17 We shall not provide any benefit or be liable to provide any benefit under the Item Guarantee terms, which:

would breach economic, financial or trade sanctions imposed under the law of the country in which these Item Guarantee terms are issued or would otherwise provide benefit, or
would breach economic, financial or trade sanctions imposed by Canada, the European Union, United Kingdom, or the United States of America.

7.10 Police Report: For all Stored Goods which are lost, damaged or destroyed due to Malicious Damage, theft or another crime and for which Renters want to seek reimbursement, Renters must file a police report.

7.10.1 The police report must be filed within 48 hours of discovering the Damage.

7.10.2 The police report must describe the circumstances of the Damage and list each Stored Good for which you are seeking reimbursement.

7.10.3 The Renter must provide a copy of the police report to the Company, certified by you as true and correct.

7.11 Process of invoking the Item Guarantee: Failure to comply with the deadlines in this clause may invalidate the Item Guarantee.

7.11.1 You must notify the Company of any occurrence of Damage or theft as soon as possible and no later than seven (7) days of discovering its occurrence (the “Damage Notice Period”).

7.11.2 You must notify the Company about the incident and request an Item Guarantee payment request form via email on support@stashbee.com.

7.11.3 Where Malicious Damage, theft or other criminal activity is suspected, you must have notified the police within 48 hours of discovery and before you notify us. When you notify the Company, you must provide a crime reference number.

7.11.4 Following the Damage Notice Period, you will have thirty (30) days to submit a filled out Item Guarantee payment request form, alongside requested copies of any documentation, photos, receipts or reports to the Company (the “Reporting Period”).

7.11.5 Any Damage reported outside of the Damage Notice Period, or any documentation, photos, receipts or reports not submitted to the Company within the Reporting Period, may be denied and your case may be considered terminated or resolved at the Company’s sole discretion.

7.11.6 Following receipt of your form and any requested documentation, the Company will evaluate the information provided and decide in its sole discretion whether your request is eligible for compensation and if any exclusions or limitations apply. The decision will state how much compensation you are due to receive, if any.

7.11.7 Except in exceptional circumstances or those beyond its control, the Company will make a decision within 30 days of receipt of the completed Item Guarantee payment request form. The Company’s decision will be final and binding.

7.12 The Item Guarantee Payment Request Form: Among other things, the Item Guarantee payment request form must contain the following:

7.12.1 A statement signed by you confirming that the information in the claim is true to the best of your knowledge and belief;

7.12.2 A complete description of the Damage suffered, including dates (which may be estimated where exact dates are impossible to confirm), nature and cause thereof;

7.12.3 A complete inventory of the lost, destroyed, damaged and undamaged Stored Goods, showing in detail the quantities, costs, replacement value, and amount of loss claimed;

7.12.4 Proof of ownership of, or legal responsibility for, any Stored Goods affected by Damage in the form of receipts, quotes, photographs, videos, documents or other customary forms of proof (including, but not limited to, appraisal or valuation forms or notices addressed to the Renters), certified by the Renter as true and correct and reasonably acceptable to the Company;

7.12.5 A statement giving full details and dates of what, if any, action you have taken to resolve the matter, including without limitation negotiations with the Host, claims against insurance policies and police reports, and all communications with the foregoing, including responses received;

7.12.6 A declaration as to whether any insurance policy or security deposit or other potential avenue of recovery applies. If an existing insurance policy or other mechanism exists but does not apply, the reasons must be given. If they do apply, evidence must be supplied that the process of claiming has been initiated and the claim to the Company may then be put on hold until such process is concluded.

7.13 Evaluation: To assist the Company in evaluating a request for payment under the Item Guarantee:

7.13.1 Renters must protect and preserve damaged Stored Goods from further loss or damage.

7.13.2 Hosts and Renters must provide us with all information we reasonably request. Hosts must permit the Company to make inspections of the space at all reasonable times;

7.13.3 Hosts and Renters must cooperate with us, including signing any documents, and timely responding to any reasonable requests for additional information or documentation that we may require or request to process the applicable Item Guarantee payment request form;

7.13.4 We may require you to submit a Data Access Request at your own cost to fraud prevention agencies or insurance information exchanges such as the Central Underwriting Exchange and to disclose the results to us;

7.13.5 We may require Renters and Hosts to participate fully in independent mediation, and you hereby agree to do this if requested;

7.13.6 We may obtain a valuation of any Stored Goods you request payment for from an independent expert;

7.13.7 We may obtain a loss assessment from an independent expert where we believe it to be necessary. Such experts may include without limitation lawyers, surveyors and pest controllers;

7.13.8 We may require you to obtain up to three quotes for repair work;

7.13.9 We may make requests for further information from the Host, insurance companies, the police or other authority (including local authorities), or other relevant parties (such as neighbours or witnesses to any incident out of which the claim arises). As a signatory to a Booking, you hereby agree to use your best efforts to facilitate such investigations, including giving your permission for information to be released to us where we reasonably require this, and including where the person making the full claim is the other Signatory to a Booking in respect of which you have signed a Booking Agreement;

7.13.10 We may conduct interview(s) with either Signatory or with any relevant third party, and you hereby agree to use your best efforts to facilitate such activity;

7.13.11 We may Inspect (either ourselves or using an expert to carry out the inspection on our behalf) any damaged items or any remaining Stored Goods or the Storage Space upon reasonable notice.

7.14 Transfer of Interest: Renters may not transfer their interest in the Item Guarantee cover to anyone else without our written consent.

7.15 Modifications and Cancellation of the Item Guarantee: The Company reserves the right to modify or cancel the Item Guarantee at any time and at its discretion.

7.15.1 In the event of cancellation, you will no longer be required to pay the monthly Item Guarantee Fee.

7.15.2 In the event of cancellation, no new Item Guarantee payment request forms will be permitted, but any Item Guarantee payment request forms which are already in process (that is, they have been sent to us) will be considered in accordance with the version of this clause 7 in effect at the time of submission of the form.

7.15.3 Where the Company modifies the Item Guarantee, we will display a notification on the Site and your continued use of the Website or services will indicate your acceptance of the modification.

7.16 Termination: You may terminate your Item Guarantee plan by ending your Booking in accordance with the Stashbee Cancellations & Refunds Policy.

8.LIABILITY AND INDEMNIFICATION

8.1 The Company's liability for matters in relation to which liability by law cannot be excluded or limited shall not be excluded or limited and the rest of these Terms and Conditions shall be subject to this proviso.

8.2 The Company provides the Website and the Services on an ‘as is’ and ‘as available’ basis. All conditions, terms, representations and warranties that are not expressly stated in these Terms and Conditions, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded.

8.3 The Company gives no warranties, conditions, guarantees or representations in relation to the Website or Services:

8.3.1 as to the completeness or accuracy of any advice and information contained on or sent or received from the Website or any website to which it is linked;

8.3.2 of any particular result or outcome of using the Website or Services, or that either will meet your requirements; or

8.3.3 that the Website or Services, and content on the Website or the server that makes it available are error- or virus-free or free of other harmful components or that your use of the Site will be uninterrupted, timely, secure, or error-free.

8.4 All Booking arrangements are carried out entirely at your own risk. The Company and its officers, directors, investors and employees excludes to the fullest extent permitted by applicable law all liability for any claims, demands, damages, losses, costs and expenses, arising out of or in any way connected with any Booking, any other arrangements that User(s) may have made in connection with this Website, or the User’s use of the Website.

8.5 You rely on information provided by other Users at your own risk. The Company will endeavour to vet Hosts and Renter through the use of Onfido background checks and Host inspections (either in person or via video conference), however the Company cannot control, endorse, approve or check the availability, condition or nature of advertised Storage / Parking Space or the accuracy, currency, truth or completeness of the information provided by Users of the Website and it is your responsibility to do this and to take any other necessary precautions before arranging or carrying out a Booking. You should use caution, common sense, and practice safe trading when using the Website.

8.6 Subject to clause 7, you use the Booking Agreement(s) provided at your own risk. The Company does not accept liability for any loss, expense, claim or damage of any nature arising directly or indirectly out of your use of the Booking Agreement(s) that may be provided on the Website from time to time. Users are advised that such Booking Agreement(s) are to be used as a guide only and the Company offers no warranties, guarantees or representations, express or implied, as to their accuracy or appropriateness, fitness for a particular purpose, freedom from error or omission, or that they will meet the individual requirements of any User.

8.7 You agree to indemnify the Company from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising directly or indirectly from your breach of any of your obligations under these Terms and Conditions.

9. INFORMATION SUPPLIED BY HOSTS

9.1 By uploading or submitting any information or material to the Website, the User automatically grants the Company a royalty-free, non-exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part). The User acknowledges that the Company is not obliged to publish any material submitted by the User.

9.2 You must not upload any information, content or material which:

Is false, inaccurate or misleading;
Breaches any law, statute, ordinance or regulation;
Is offensive, menacing, abusive, defamatory, harassing, racist, sexist, homophobic or obscene;
Breaches any copyright, trademark or other intellectual property rights, whether belonging to the Company or to any third party;
Violates the privacy or other personal rights of others, causes a nuisance, inconvenience or anxiety to any person, or impersonates another person;
Contains viruses, Trojan horses, worms, time bombs, bots, spiders, crawlers or any other pieces of code that may damage, modify, delete, interfere with, surreptitiously intercept, access without authority or expropriate any system, data or personal information; or
Creates liability for the Company or causes it to lose (in whole or in part) the services of its ISPs or other suppliers.

9.3 Advertisements may be disabled or removed at our discretion for reasons including but not limited to the following:

Obvious plagiarism
Feedback from other User(s) about the accuracy of the listing or doubts about the owners integrity
Offers to store any Prohibited Items
Empty or an unhelpful description
Unrealistic pricing
False information
Illegal or inappropriate use
Intent to avoid paying the correct Fee
Any issues relating to payment of fees
Breach of clause 9.2 above

9.4 Without limiting any other remedies available to the Company at law, in equity or under these Terms and Conditions, the Company may, in its sole discretion, suspend or terminate your account if the Company suspect that you have engaged in fraudulent, illegal or inappropriate activity, or activity which breaches these Terms and Conditions, in connection with the Website and the service provided. The Company may remove and/or ban advertisements listed by you.

If you are suspected to have used the Website or our Services either directly or indirectly to undertake any illegal or criminal activity, we will not hesitate in passing on your full details and IP address to the Police. Please see our Privacy Policy.

10. Your Use of Other Users' Information

10.1 The Company allows Users limited access to other Users' contact information for the purpose of providing its services. You agree to not under any circumstances disclose personally identifiable information about another User to any third party without first obtaining our consent and the consent of such other User. You also agree to reply to messages as soon as practicable and ideally within 48 hours of receipt.

10.2 You agree that, with respect to other Users' personally identifiable information that you obtain through the Website or through a Website communication or Website-facilitated transaction, and unless the other User agrees otherwise in writing; you will only use such information:

For Website-related communications that relate to a Booking; or
In the course of using services offered through the Website, or for complaints; and
In accordance with applicable laws and regulations, including without limitation data protection and privacy laws

10.3 The Company does not tolerate spam or unsolicited commercial communications and Users shall not make unsolicited contact to the other Users of the Website except as expressly envisaged by these Terms and Conditions.

10.4 We reserve the right to monitor messages sent via the Website for the purposes of research, training or identifying any breach of these Terms and Conditions.

11. BREACH

11.1 The Company has the right to limit your activity on the Website, immediately issue a warning, suspend or terminate your User registration or any of your listed Storage / Parking Spaces and refuse to provide any of the Services to the User without notice to the User for any of the following reasons:

11.1.1 the User breaches these Terms and Conditions;

11.1.2 if the Company is unable to verify or authenticate the User Information provided to us to our satisfaction;

11.1.3 if the Company believe that the User’s actions may cause the Website legal liability or financial loss; or

11.1.4 if the Company in its sole discretion believes it is in the best interest of the Website and other Users.

12. TERMINATION OF BOOKING AGREEMENT

12.1 Where contracting as a Renter, you agree to remove all Stored Goods from the Storage / Parking Space at the Host’s property within 24 hours of the end of the Booking period, the final date for which the Fee has been paid, or termination of the Booking Agreement, as applicable.

12.2 You further agree that in the event that you fail to remove Stored Goods in accordance with this clause, the Host / the Company shall be entitled upon giving six weeks’ notice to you, to remove, destroy or sell the Stored Goods. The Company is entitled to charge you pro rata for such six week notice period and to remove, destroy or sell Stored Goods without further notice if payment is not received by the end of the notice period.

12.3 Where contracting as a Host, you agree that if the Renter does not collect their belongings or extend the Booking Agreement you will be given a six week notice before being entitled to take the actions described in 12.2 above. In the event that you receive notice that the Renter has died during the Storage Period, you agree to allow a further period of two weeks (being eight weeks’ notice in total) before taking any such action. You further agree that in the event of your death, your heirs and/or executors will give at least two weeks’ notice of termination to the Renter, after which clause 12.2 will apply.

13. PRIVACY

13.1 The Website has a Privacy Policy, which forms part of these Terms and Conditions. You must read and agree to the Privacy Policy prior to using the Website.

14. INTELLECTUAL PROPERTY

14.1 The Website and all intellectual property belonging to or associated with the Company, including any trade mark or trade name, logos and software, and all content on the Website (including, but without limitation, text, graphics, videos, music, sound, links, and software) is and remains at all times the property of the Company and/or is used under licence from its suppliers and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

14.2 Except as expressly permitted by these Terms and Conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any content in any way or on any medium (including other websites) without our prior written consent. Nor do we grant any express or implied right to you under any of our trademarks, copyrights or other proprietary rights.

14.3 The Company’s logo and any other image on the Website which bears the Company’s name are trademarks of the Company. They may not be used without our prior written consent.

14.4 All information and content uploaded or otherwise sent, by any means, by you to the Website or the Company or to other Users must not infringe any third party’s intellectual property or any other legal rights. You agree and warrant that you own or have permission from the owners to use any information or content you upload or send in the manner and for the purposes that you upload or send it.

14.5 When you upload or send information or other content to or via the Website, you grant the Company a worldwide, royalty-free, sub-licensable, non-exclusive licence to reproduce, edit, transmit and publish the information or content for the purposes of these Terms and Conditions.

15. THIRD PARTY RIGHTS

15.1 The Terms and Conditions and the documents referred to in it are made for the benefit of the parties and their successors and permitted assigns and are not intended to benefit, or be enforceable by, anyone else.

15.2 The Website includes Google Maps features and content. Use of Google Maps features and content is subject to the Google Maps/GoogleEarth Additional Terms of Service and the Google Privacy Policy.

The Website may use DVLA’s Bulk Vehicle Enquiry Service to look up a Renter’s vehicle details when they make a Booking for a Storage / Parking Space. this feature container public sector information licensed under the Open Government Licence v3.0.

16. GENERAL

16.1 Termination: While you are taking part in a Booking, your User account is required to stay active. Once all your active bookings have come to an end and none are going to be renewed, you will then be able to disable your User account.

16.2 Entire Agreement: These Terms and Conditions constitute the entire agreement and understanding between the parties and supersede any previous agreement or understanding between the parties with respect to all matters referred to in them.

16.3 No Agency: Nothing in these Terms and Conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, another party in any way.

16.4 No waiver: Any failure by either party to enforce any provision of these Terms and Conditions at any time shall not be construed as a waiver of such provision and shall not affect its right to enforce such provision.

16.5 No Assignment, Transfer or Subcontract: These Terms and Conditions is personal to the parties and neither party shall assign, transfer, subcontract or deal in any other manner with any of its rights and obligations under this contract without the prior written consent of the other party.

16.6 Governing Law and Jurisdiction: These Terms and Conditions (together with all documents referred to in them) are governed by and construed in accordance with English law. The parties irrevocably agree that the English courts have jurisdiction to settle any dispute or claim that arises out of or in connection with the Terms and Conditions any documents referred to in them.

17. Cookies

17.1 We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to track the pages you visit. The only personal details a cookie can contain is information you supply yourself.

17.2 We use cookies to determine what visitors to our website find useful. We are interested in which pages are most popular and where visitors stay longest. We will use this information to help users to reach these pages quickly.

Further Queries: If you have any questions or queries regarding any of the services or products featured please Contact Us.