U Hold The Key | Self Storage Sunderland

Just click the "Enquire" button, fill in your details, and we'll pass them straight to the owner.

You'll get an email from us confirming we've sent your enquiry, along with the owner’s contact details. They'll be in touch with you to answer any questions and get you booked in.

Usually within 12-24 hours, though some get back even quicker.

You'll have their contact details in the enquiry confirmation email we send you, so if you need the space urgently, you can always call them directly.

While most storage owners respond quickly, you can always give them a ring or drop them an email using the contact details we send you.

If you're still not getting through, our team can help chase it up for you. You can get in touch with us here.

Access depends on what the Host has set for their space.

Garages typically have 24/7 access, while self-storage facilities and shipping container sites can be accessed either 24/7 or during set hours when the facility is open.

You can see more details in the “Access” section on this page. It's worth double-checking with the Host before you book if you have any questions regarding access times.

You can store most everyday items like furniture, household goods, sports equipment, boxes, and work tools. Many garages are also suitable for storing a vehicle as long as it can fit inside.

For anything more specific or if you're unsure, it's best to check with the storage owner directly once they get in touch.

When placing your items in the storage space, make sure they are stored and packed in a manner that will minimise the risk of potential damage.

Bookings for this space are handled by the owner, and any item protection or insurance will be up to them.

After you enquire about the space, it's best to ask the owner about any coverage they provide and whether you need to arrange your own insurance.

For other spaces on the platform that you book directly with Stashbee, your items will be protected by our Item Guarantee. Find out more about the Item Guarantee here.

No. For security reasons, we do not allow Renters to live in our spaces. They are only suitable for storing items, parking a vehicle, or, if the Host permits, using as a workspace.